Guest Services

Conestoga Mall takes great pride in serving our customers, answering questions, and giving advice. When you visit Conestoga Mall, we want you to feel appreciated - and have a hassle-free shopping experience.

From wheelchairs to diapers to gift cards, Conestoga Mall has all your needs covered.

 

Guest Services Kiosk

Many of our services are provided at our Guest Services kiosk, located in the centre of the mall. See below for a listing of all that we offer: 

Information

Information

Visit the kiosk if you need information about stores /  services or maybe just have questions or suggestions. You can also pick up our helpful mall directory there or consult our mall directory displays.
Gift Cards

Gift Cards

Conestoga Mall gift cards are sold in any denomination between $5 and $500.  For further information on our gift card program please click here.

Health and Safety

We offer the following complimentary at our Guest Services kiosk:

  • Auto Aid
  • First Aid Station
  • Defibrillator (note: there is also one located in the Food Court)
Lost and Found

Lost and Found

Find the Lost and Found services at Guest Services kiosk.
Transit

Transit

You can purchase Grand River Transit bus tickets and passes as well as pick up schedules at our Guest Services kiosk.

Grand River Transit:
Motorized Scooters

Motorized Scooters

  • 2 Motorized Scooters are available at Guest Services on a first come-first serve basis, provided in partnership with Motion Specialties of Kitchener

 

Complimentary Services

We offer a variety of complimentary services at the kiosk including:

  • Courtesy Umbrellas
  • Stain Removal Pens
  • Baby Bottle Warming
  • Diaper Kits
  • Strollers

 

Other Services:

  • Brita Hydration Station located in the corridor across from Winners just outside restrooms.
    Electric Vehicle Charging Station located in the parking lot near the Zellers Davenport entrance. 

Wheelchairs & Strollers

  • Wheelchairs & Walkers are also available for loan at Guest Services.