• Thursday 01-27 11:00am - 7:00pm
  • Friday 01-28 11:00am - 7:00pm
  • Saturday 01-29 11:00am - 6:00pm
  • Sunday 01-30 11:00am - 5:00pm
  • Monday 01-31 11:00am - 7:00pm
  • Tuesday 02-01 11:00am - 7:00pm
  • Wednesday 02-02 11:00am - 7:00pm

 

*Some stores may have hours that differ from the mall hours displayed above. 

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COVID-19: Policies and Procedures. Learn more.

COVID-19: Precautionary Measures We're Taking


Dear Visitors,

The safety and health of our visitors, customers and tenants are of the utmost importance for Ivanhoé Cambridge. Regarding the COVID-19 situation, be assured that we have been closely following the recommendations of the Public Health Agency of Canada, which is working with the provincial governments and international partners, including the World Health Organization (WHO). Please note that we are ready to implement and deploy additional measures that will be determined and imposed by public health agencies and governmental authorities.

As such, we are paying particular attention to tenants, customers and visitors’ awareness of hand-washing hygiene and respiratory etiquette. Over the last few weeks, we included additional measures, particularly regular filling of soap dispensers and antiseptic hand-gel dispensers at designated locations. We have increased the frequency of our cleaning practices in our buildings’ common areas and our cleaning products comply with recommendations for COVID-19 sanitization in the workplace.

Effective Monday, March 16, we are also providing our tenants the possibility of reducing their operating hours to: 

  • Monday to Friday: 11:00am - 7:00pm

  • Saturday: 11:00am – 5:00pm

  • Sunday: 11:00am – 4:00pm

Some store hours may vary and other retailers have elected to close temporarily. For details regarding specific store hours and closures please contact the retailer directly. These proposed reduced hours will remain in place for two weeks, at which point we will re-evaluate the situation. Access hours to the property will remain unchanged as we understand there are some services, including essential services, and tenants that may or must operate as per their usual hours of business, and we will continue to support them in their approach. 

Though access to the property remains unchanged, we have made the decision to suspend all shopping events and community programs scheduled for March and April.

We are relying on the collective cooperation of people who may be showing symptoms associated with COVID-19 not to frequent public places and, as recommended by governmental authorities, remain at home.   

Thank you for your understanding and collaboration.

Frequently Asked Questions

Over the last few weeks, a series of preventive measures were implemented at the property, including educating tenants and visitors on respiratory and handwashing hygiene. We have also ensured that the hand soap dispensers and the hand sanitizer dispensers were properly filled at designated locations on our property.  We have increased the frequency of housekeeping practices in the common areas of our property and all cleaning products follow the recommendations for cleaning COVID-19 in the workplace. We are closely monitoring the directives from public health agencies to help fight the spread of the virus.

Following the latest public health agencies and government recommendations, our properties will remain open for the time being. We remain informed and are ready to put in place specific directives from public health agencies to combat the spread.

We’re taking several precautionary actions, including providing our tenants the possibility of reducing their operating hours (effective Monday, March 16) to :

  • Monday to Friday: 11:00am - 7:00pm

  • Saturday: 11:00am – 5:00pm

  • Sunday: 11:00am – 4:00pm   

These proposed reduced hours will remain in place for two weeks, at which point we will re-evaluate the situation.  Access hours to the property will remain unchanged as we understand there are some services, including essential services, and tenants that may or must operate as per their usual hours of business, and we will continue to support them in their approach. This includes certain retailers who have decided to close their store for an undetermined period. We ask that you check opening hours with retailers directly.

We are relying on the collective cooperation of people who may be showing symptoms associated with COVID-19 not to frequent public places and, as recommended by governmental authorities, remain at home.  We invite you to click on the following link to learn more on the Community-based measures to mitigate the spread of coronavirus disease (COVID-19) in Canada.
https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/health-professionals/public-health-measures-mitigate-covid-19.html

The health and safety of our shoppers, retailers, business partners, employees and community are of the utmost importance.  We continue to closely follow the developments of the COVID-19 situation as well as the recommendations of the Public Health Agency of Canada and provincial governments. We are working diligently to deploy additional measures to help control the spread of the virus. Amid this evolving situation, at this time we have elected to cancel all Marketing Programs and Activities for March and April.

Following the recommendations of the Public Health Agency of Canada and the provincial government, our food court seating area is currently closed. Guests may order from open food vendors, but are asked to leave the area immediately after receiving their order. Thank you for your cooperation.

In order to ensure the health and safety of our employees, guests, retailers and business partners, we have decided to close Guest Services, effective as of March 21 until further notice.  For assistance, please text your question to our team via our website chat tool.

In order to ensure the health and safety of our employees, guests, retailers and business partners, we have decided to close Guest Services, effective as of March 21 until further notice.  Please note that while it is still possible to purchase the shopping centre’s e-gift card online, it cannot be transferred onto a plastic gift card until Guest Services re-opens. For any questions, please text your question to our team via our website chat tool.