COVID-19 - Policies and Procedures
In light of the latest developments and guidelines issued by the Government of Ontario, Conestoga Mall will be closed to the public as of 11:59PM on December 25, 2020 and until further notice. Access to essential services, curbside pick-up and restaurant/food court vendors offering take-out or delivery will be maintained within all safety measures at participating retailers. For more info, please contact retailers directly.
Please note that our Guest Services kiosk will be closed for the time being.
Opening hours for access to essential services, curbside and take-out during closure:
Monday to Friday 11am - 7pm, Saturday 11am - 6pm, Sunday 11am - 5 pm
Please note that individual authorized retailer hours may differ.
This is what we are doing to provide our customers with a safe shopping experience:
We are committed to maintaining Conestoga Mall to the industry’s highest cleanliness standards, and we comply with the protocols and guidelines established by public health and governmental authorities.
Hand soap dispensers and hand sanitizer dispensers are available at designated locations on our property. We have implemented rigorous sanitization procedures for washrooms, tables, door handles, and other high-touch surfaces with increased frequency.
As shoppers move throughout the centre, we are relying on the collective cooperation of the public to respect measures as outlined by governmental authorities and ask that everyone follow the physical distancing measures posted throughout the property. Food court and common area seating has been eliminated. Our Guest Services kiosk is open during regular shopping centre hours with new plexi-glass guards and other physical distancing measures in place. Face masks or coverings are mandatory (with some exceptions) when visiting our shopping centre. For more information, please visit https://www.regionofwaterloo.ca/en/face-covering-by-law.aspx.
Please help us keep our property safe and do not enter if you are experiencing any of the following symptoms:
Cough, Difficulty Breathing, Fever.
Virtual Lineup: In an effort to provide the safest possible shopping environment Conestoga Mall has introduced a virtual lineup management system at Guest Services and participating retailers. Visitors can reserve a time slot from home or access the system in-mall by scanning QR codes at participating retailers. Learn more about virtual queuing and see participating retailers here.
Curbside Pick-Up: In order to provide additional safe shopping solutions, select retailers are offering a Curbside Pick-Up service. We have reserved various pick-up locations in our parking lot for your convenience. In conjunction with our virtual lineup management system, shoppers can visit the shopping centre for a Curbside Pick-Up, advise retail staff of their arrival, share their location, and receive specific instructions related to their pick-up – all with ease and safety. Learn more about Curbside-Pick Up and see participating retailers here.
We are relying on the collective cooperation of the public to respect measures as outlined by governmental authorities and ask that everyone follow the physical distancing measures posted throughout the property. Thank you for your understanding and collaboration.