Guest Services

Conestoga Mall takes great pride in serving our customers, answering questions, and giving advice. When you visit Conestoga Mall, we want you to feel appreciated - and have a hassle-free shopping experience.

From wheelchairs to diapers to gift cards, Conestoga Mall has all your needs covered.


GUEST SERVICES KIOSK LOCATED JUST OFF WINNERS COURT

Many of our services are provided at our Guest Services kiosk:

INFORMATION

Visit the kiosk if you need information about stores /  services or maybe just have questions or suggestions. You can also pick up our helpful mall directory there or consult our mall directory displays.
 

GIFT CARDS

Conestoga Mall gift cards are sold in any denomination between $5 and $500.  For further information on our gift card program please click here.


HEALTH AND SAFETY

We offer the following complimentary at our Guest Services kiosk:

  • Auto Aid
  • First Aid Station
  • Defibrillator (note: there is also one located in the Food Court)


LOST AND FOUND

Find the Lost and Found services at Guest Services kiosk.
 

COMPLIMENTARY SERVICES

We offer a variety of complimentary services at the kiosk including:

  • Courtesy Umbrellas
  • Baby Bottle Warming
  • Diaper Kits
  • Phone Charging
  • Stain Removal Pens
  • Strollers


TRANSIT

You can purchase Grand River Transit bus tickets and passes as well as pick up schedules at our Guest Services kiosk.


MOTORIZED SCOOTERS

2 Motorized Scooters are available at Guest Services on a first come-first serve basis, provided in partnership with Motion Specialties of Kitchener.


WHEELCHAIRS ~ WALKERS ~ STROLLERS

Wheelchairs, Walkers and Strollers are also available for loan at Guest Services.
 

FREE WIFI

We are pleased to provide our visitors with free WiFi throughout the centre (not available within retail locations).  Simply connect to the WiFi network -Conestoga Mall- and open your browser and accept the terms.

If you are having problems connecting, try either turning off your data or  WIFI sleep mode then attempt to connect again.


OTHER SERVICES

  • Brita Hydration Station located in the corridor across from Winners just outside restrooms.

  • Electric Vehicle Charging Station located in the parking lot near the Davenport entrance.