Lead Product Operations
About the Role:
This is a full time position, requiring open availability.
As a Lead, you're responsible for supporting our management team by performing functional tasks as assigned. You will act as a mentor and role model to Experts & Brand Associates to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading process(es) and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, you'll teach and coach your team and drive behaviors to deliver a best-in-class experience to our customers.
- Consistently treat all customers and employees with respect and contribute to a positive work environment.
- Promote customer loyalty by educating customers about our loyalty programs.
- Serve as a role model to achieve priorities in store with the customer as the primary focus.
- Seek out and engage with customers to drive sales and service using suggestive selling.
- Enhance customer experience by using all omni channel offerings.
- Take action based upon direction from the Service Leader and collaborate effectively with employees.
- Support Service Leader duties during non-peak hours.
- Build and share expertise in an assigned specialized functional area.
- Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store as needed.
- Be accountable to personal goals which contribute to overall store goals and results.
Who you are
- A current or previous retail employee with 6 or more months of experience.
- A good communicator with the ability to effectively interact with customers and your team to meet goals.
- A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
- Able to demonstrate interest and initiative to develop skills and improve capabilities.
- Passionate about retail and thrive in a fast-paced environment.
- Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
- Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
- Able to utilize retail technology.
- Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.
- Ability to travel as required.
In Quebec: Must be able to speak French.
- Thursday 10:00am - 8:00pm
- Friday 10:00am - 8:00pm
- Saturday 10:00am - 6:00pm
- Sunday 11:00am - 5:00pm
- Monday 10:00am - 8:00pm
- Tuesday 10:00am - 8:00pm
- Wednesday 10:00am - 8:00pm
- REMEMBRANCE DAY - Nov. 11, 2021 10:00am - 8:00pm
- BLACK FRIDAY - Nov. 26, 2021 9:00am - 9:00pm
- CHRISTMAS EVE - Dec. 24, 2021 10:00am - 5:00pm
- CHRISTMAS DAY - Dec. 25, 2021 Closed
- BOXING DAY - Dec. 26, 2021 Closed
- NEW YEAR'S EVE - Dec. 31, 2021 10:00am - 5:00pm
- NEW YEAR'S DAY - Jan. 1, 2022 Closed
- FAMILY DAY - Feb. 21, 2022 Closed
- GOOD FRIDAY - April 15, 2022 Closed
- EASTER SUNDAY - April 17, 2022 Closed
- VICTORIA DAY - May 23, 2022 Closed
- CANADA DAY - July 1, 2022 Closed
- CIVIC HOLIDAY - Aug. 1, 2022 10:00am - 5:00pm
- LABOUR DAY - Sept. 5, 2022 Closed
- THANKSGIVING DAY - Oct. 10, 2022 Closed