• Sunday 10-25 11:00am - 5:00pm
  • Monday 10-26 11:00am - 7:00pm
  • Tuesday 10-27 11:00am - 7:00pm
  • Wednesday 10-28 11:00am - 7:00pm
  • Thursday 10-29 11:00am - 7:00pm
  • Friday 10-30 11:00am - 7:00pm
  • Saturday 10-31 11:00am - 6:00pm

 

Some stores may have hours that differ from the mall hours displayed above.

We have special hours for the holidays.

Holiday hours

As of July 13, face masks or coverings are mandatory at our shopping centre. To learn more, click here.

Job

Part Time Guest Services Representative

Part Time

Specific Accountabilities:
 
Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. 
 
- Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools;
- Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services Kiosk.
- Interact with shoppers and retailers in a courteous and efficient manner;
- Sell shopping centre gift cards and balance sales to transactions;
- Project a positive attitude over the telephone and in person;
- Develop and maintain strong relationships with retailers and educate them about the centre's services;
- Assist guests by providing directions/information, answering questions, and performing other centre specific services.
- Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper's needs;
- Conduct all service functions of the Customer Relations/Guest Services kiosk;
- Assist the Marketing Director with promotional events.
- Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan; Participates in special projects and assumes other duties and responsibilities as assigned.

Key requirements
 - High school diploma
- At least 2 years of customer service experience preferred;
- Positive attitude and a strong desire to provide excellent customer service;
- Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all the shopping centre personnel;
- Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism;
- Strong written and oral communication skills.
- Conflict resolution/management skills;
- Must be friendly, approachable, proactive and solution focused;
- Computer skills;
- This is a seasonal position and must be flexible and able to work weekends, nights and holidays.
- Must be available the entire month of December.
 
 If you are interested in this challenge, please submit your resume in person at Guest Services or Apply on Wirkn!

Business Hours
    • Sunday 11:00am - 5:00pm
    • Monday 11:00am - 7:00pm
    • Tuesday 11:00am - 7:00pm
    • Wednesday 11:00am - 7:00pm
    • Thursday 11:00am - 7:00pm
    • Friday 11:00am - 7:00pm
    • Saturday 11:00am - 6:00pm
Holiday Hours
    • REMEMBRANCE DAY - Nov. 11, 2020 11:00am - 7:00pm
    • BLACK FRIDAY - Nov. 27, 2020 8:00am - 9:00pm
    • CHRISTMAS EVE - Dec. 24, 2020 10:00am - 5:00pm
    • CHRISTMAS DAY - Dec. 25, 2020 Closed
    • BOXING DAY - Dec. 26, 2020 8:00am - 9:00pm
    • NEW YEAR'S EVE - Dec. 31, 2020 10:00am - 5:00pm
    • NEW YEAR'S DAY - Jan. 1, 2021 Closed
    • FAMILY DAY - Feb. 15, 2021 Closed
    • GOOD FRIDAY - April 2, 2021 Closed
    • EASTER SUNDAY - April 4, 2021 Closed
    • VICTORIA DAY - May 24, 2021 Closed
    • CANADA DAY - July 1, 2021 Closed
    • CIVIC HOLIDAY - Aug. 2, 2021 11:00am - 5:00pm
    • LABOUR DAY - Sept. 6, 2021 Closed