Job

Sales Consultants at Raffi Jewellers focus on providing a great experience for store clients through targeted activities.

Key responsibilities include:
· Customer Service:
o Go the extra mile to make the client's experience with Raffi memorable (proper merchandising, packaging, add-ons, after sales follow-up, thank yous)
o Actively focus on providing a great experience for guests to the store. Practice relationship selling and clienteling. Encourage an environment of repeat sales
o Provide customer services such as jewellery cleaning, changing watch batteries or straps
o Answer in-bound inquiries; interact with clients

· Retail Operations:
o Merchandising
o Sales

· Other:
o Keep up-to-date with assigned product lines, brands
o Actively participate in events and marketing initiatives
o Participate in trunk shows

Requirements:
- Client-focused, you have a University degree and at least 2 years of sales experience in a related industry.
- You have retailing experience and familiarity with clienteling techniques.
- Ability to work in a team environment is essential.
- Jewellery experience and GIA certifications are definite assets.
- Comfort with the online data management system and POS systems is required.
- In particular, those with experience in watch sales are encouraged to apply.