• Sunday 11-29 10:00am - 6:00pm
  • Monday 11-30 10:00am - 9:00pm
  • Tuesday 12-01 10:00am - 9:00pm
  • Wednesday 12-02 10:00am - 9:00pm
  • Thursday 12-03 10:00am - 9:00pm
  • Friday 12-04 10:00am - 9:00pm
  • Saturday 12-05 10:00am - 9:00pm

 

Some stores may have hours that differ from the mall hours displayed above.

We have special hours for the holidays.

Holiday hours

COVID-19: Policies in place this Black Friday weekend. Learn more.

Job

Sales Consultant

Full Time

Sales Consultants at Raffi Jewellers focus on providing a great experience for store clients through targeted activities.

Key responsibilities include:
· Customer Service:
o Go the extra mile to make the client's experience with Raffi memorable (proper merchandising, packaging, add-ons, after sales follow-up, thank yous)
o Actively focus on providing a great experience for guests to the store. Practice relationship selling and clienteling. Encourage an environment of repeat sales
o Provide customer services such as jewellery cleaning, changing watch batteries or straps
o Answer in-bound inquiries; interact with clients

· Retail Operations:
o Merchandising
o Sales

· Other:
o Keep up-to-date with assigned product lines, brands
o Actively participate in events and marketing initiatives
o Participate in trunk shows

Requirements:
- Client-focused, you have a University degree and at least 2 years of sales experience in a related industry.
- You have retailing experience and familiarity with clienteling techniques.
- Ability to work in a team environment is essential.
- Jewellery experience and GIA certifications are definite assets.
- Comfort with the online data management system and POS systems is required.
- In particular, those with experience in watch sales are encouraged to apply.

Business Hours
    • Sunday 10:00am - 6:00pm
    • Monday 10:00am - 9:00pm
    • Tuesday 10:00am - 9:00pm
    • Wednesday 10:00am - 9:00pm
    • Thursday 10:00am - 9:00pm
    • Friday 10:00am - 9:00pm
    • Saturday 10:00am - 9:00pm
Holiday Hours
    • CHRISTMAS EVE - Dec. 24, 2020 10:00am - 5:00pm
    • CHRISTMAS DAY - Dec. 25, 2020 Closed
    • BOXING DAY - Dec. 26, 2020 8:00am - 9:00pm
    • NEW YEAR'S EVE - Dec. 31, 2020 10:00am - 5:00pm
    • NEW YEAR'S DAY - Jan. 1, 2021 Closed
    • FAMILY DAY - Feb. 15, 2021 Closed
    • GOOD FRIDAY - April 2, 2021 Closed
    • EASTER SUNDAY - April 4, 2021 Closed
    • VICTORIA DAY - May 24, 2021 Closed
    • CANADA DAY - July 1, 2021 Closed
    • CIVIC HOLIDAY - Aug. 2, 2021 11:00am - 5:00pm
    • LABOUR DAY - Sept. 6, 2021 Closed
    • THANKSGIVING DAY - Oct. 11, 2021 Closed